1. Agreement to these terms
These Terms of Service (“Terms”) govern your use of langstonsheatingandair.com (the “Site”) and any services provided by Langston's Heating and Air Conditioning (“we,” “us,” or “our”). By using the Site or requesting service, you agree to these Terms. If you do not agree, please do not use the Site.
2. What this website is and is not
The Site provides general information about our services and a way to request an appointment. Nothing on the Site is a binding quote, a diagnosis of your specific equipment, or a guarantee of availability. Descriptions of typical causes and symptoms are general education, not advice about your system.
Do not rely on this website to diagnose a safety issue. If you smell gas, suspect a gas leak, see smoke, or believe there is an electrical hazard, leave the property and contact your utility and emergency services immediately.
3. Requesting service
Submitting a form or leaving a message is a request, not a confirmed appointment. An appointment exists only once we have confirmed a date and time window with you directly. We reserve the right to decline work that falls outside our license, capability, service area, or availability.
4. Estimates, diagnostics, and pricing
- Diagnostic fee. Repair calls carry a diagnostic fee, quoted to you before we are dispatched. It covers travel and the time required to properly identify the failure.
- Repair pricing. After diagnosis, you receive a flat-rate price for the recommended repair. Work does not begin until you approve that price.
- Replacement quotes. Written quotes for new equipment are valid for the period stated on the quote. Equipment pricing and availability can change without notice; if a quoted model becomes unavailable we will propose an equivalent before proceeding.
- Additional findings. If additional problems are discovered once work begins, we will stop and present the revised scope and price for your approval before continuing.
5. Access and site conditions
You agree to provide safe, lawful access to the equipment and to disclose known hazards — including pets, structural issues, pest or wildlife activity, asbestos, or prior unpermitted work. We may decline or stop work if conditions are unsafe. We are not responsible for delays caused by inaccessible equipment, blocked attics or crawlspaces, or conditions not disclosed to us.
6. Payment
Payment is due upon completion of work unless other terms are stated in writing. We may require a deposit for equipment orders or large installations. Past-due balances may accrue interest and reasonable collection costs to the extent permitted by Florida law.
7. Warranties
Equipment warranty
New equipment is covered by the manufacturer’s warranty. Terms, duration, registration requirements, and exclusions are set by the manufacturer, not by us. Many manufacturer warranties require timely registration and documented annual maintenance to remain valid.
Workmanship warranty
We warrant our labor for the period stated on your invoice or quote. If a repair we performed fails within that period due to our workmanship, we will correct it at no labor charge to you.
What is not covered
- Failures caused by the customer or a third party after our work
- Damage from power surges, lightning, flooding, storms, pests, or vandalism
- Failure to perform required maintenance, including filter changes
- Pre-existing conditions we identified and you declined to have corrected
- Equipment or parts supplied by the customer
Except as expressly stated, all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.
8. Limitation of liability
To the fullest extent permitted by Florida law, our total liability arising out of or relating to any service is limited to the amount you paid us for the service in question. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost income, spoiled inventory or food, loss of use, or secondary property damage, except where such limitation is prohibited by law.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.
9. Cancellations and rescheduling
Please give as much notice as possible if you need to cancel or reschedule. Missed appointments where no one is present to provide access may be subject to a trip charge. See our Refund Policy for details on deposits and cancellations of ordered equipment.
10. Intellectual property
The content, copy, layout, and design of this Site are our property or used with permission and may not be copied, republished, or used to train commercial models without written consent. Manufacturer and brand names referenced on this Site are the property of their respective owners; their use here indicates equipment we service, not sponsorship or endorsement.
11. Acceptable use
You agree not to use the Site to submit false requests, transmit malicious code, attempt to gain unauthorized access, scrape content at volume, or interfere with the operation of the Site.
12. Third-party links and financing
The Site may link to manufacturers, financing partners, or payment processors. Any financing agreement is between you and that lender, on their terms. We are not a lender and do not control their approval decisions, rates, or terms.
13. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Duval County, Florida, and you consent to that jurisdiction. Before filing, both parties agree to attempt to resolve the dispute directly in good faith.
14. Changes to these Terms
We may update these Terms. Changes take effect when posted here with a new “Last updated” date. The Terms in effect at the time you booked a service govern that service.
15. Severability
If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect.
Contact us about this policy
Langston's Heating and Air Conditioning
Jacksonville, FL
Phone: (904) 467-1100
Email: LangstonsHeatingAndAir@gmail.com